Privacy Policy

Privacy Policy


Matparts Ltd is committed to protecting your privacy and complying with your instructions about how we use any data we hold concerning you. We will only use information we collect about you lawfully (in accordance with the Data Protection Act 1998 and the General Data Protection Regulation due to come into force in May 2018).

We collect and use information about you for two reasons: firstly, to process any orders you place with us and secondly to keep you updated with information about our products.

We will give you the opportunity to refuse to receive all marketing emails from Matparts Ltd or to restrict those we send you to specific products.

Who we are

We are Matparts Ltd, a limited liability company registered in England (registration number : 5983623), whose registered address is:


New Line Industrial Estate


OL13 9RW

Our website addresses are:


You can contact us by email on:

You can contact us by phone Monday to Friday 9:00 to 17:00 on: +44 01706 871 933


The information we collect, including personally identifiable information about you, includes:

First name

Last name


Company/Business name

Job title

Business interests and specialities

Work address

Delivery address(es)



Mobile phone number

Your order and payment history with Matparts Ltd

We will never collect sensitive information about you without your explicit consent.

How your information is stored

The transmission of information via the internet is not completely secure and not under our control until it is delivered to our website or email clients. Once data reaches Matparts Ltd, we will do our utmost to protect your personal information but we cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we use strict procedures and security measures to prevent unauthorised access.

All information you provide to us is stored on secure internal and external servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

For the purpose of backing up our data, the information we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA), in which case we will make sure that your privacy rights are protected as required by the Data Protection Act and the General Data Protection Regulation.

Use of personal information

Matparts Ltd processes personal information collected via our website, provided by you in emails or that which is already in the public domain, for the purposes of:

Providing the best possible service processing any orders you may have made

Providing you with information about products and services we offer which are relevant to your work.

Collection of Personal Information

You can browse the Matparts Ltd website (, or related Matparts Ltd owned sites, without telling us who you are or revealing any personal information about yourself. If you register for an account with us, or connect with us through our various social media channels (Facebook Page, Twitter, Instagram, LinkedIn, etc), you give us your personal information and are no longer anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located within the European Economic Area (“EEA”) as such is governed by the General Data Protection Regulation. We collect the above types of personal information in order to provide you with the use of and access to our sites and online shop and to provide you with publications and reports purchased from us either digitally or physically and to help us personalise and improve your experience in addition to providing you with personalised offers and advertising.

Information collected automatically

When you visit our sites, or interact with our advertising or content, we automatically collect information sent to us by your computer, mobile device, or other access device. This information is associated with you personally only when you sign in as a registered user, and includes:

Device ID or unique identifier, device type, computer and connection information, statistics on page views, traffic to and from the sites, referral URL, viewing habits, options you select, cart ID, last viewed product, ad data, account log information; and anonymous information collected through our use of analytics code embedded in our web pages.

If  visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the a service company of our choice to see if you are using it. After approval of your comment, your profile picture will be visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at

Visitor comments may be checked through an automated spam detection service.

Information you provide to us

We collect and store any information you enter on our sites or online shop or information you send to us via email or other communications with our office or by engaging with us on social media.

Information you provide us when registering for an account, including first name, last name, business name and address, landline number, mobile phone number and gender.

Additional information you may provide to us via social media sites or services.

Transactional information based on your purchases on our online shop at

Postage/courier, billing and other information you provide when making a purchase which needs delivery including necessary information for tracking updates stored by the chosen postal/courier partner.

Information collected from other sources

We may receive or collect additional information about you from the public domain (usually your company website or public profiles on social media sites) and add it to our stored data.

What rights you have over your data

If you have an account on one of our sites, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

For other personal data, not connected to an account on this site, you may check the information that we hold about you at any time by contacting us by email at If you find any inaccuracies, we will delete the information or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law.

Marketing emails/newsletters

Your personal e-mail address (only when it has been expressly provided to us) and/or postal address may be used for our own marketing purposes in connection with our products, innovations or services to be of value to you in carrying out your role at work. It is possible to unsubscribe from our communications at any time. If you do not wish to receive information about our products or services you can unsubscribe by clicking the unsubscribe link, which exists at the foot of all marketing emails sent by Matparts Ltd or by contacting us by email at or phone call to +44 01706 871 933 during UK office hours.

Your Consent

By submitting information to Matparts Ltd you consent to the collection and use of this information by Matparts Ltd and by our delivery partners (if any) in the fulfilment of your order. If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

Policy dated: 24 May 2018

Contact Details

Matparts Ltd

New Line Industrial Estate


OL13 9RW

United Kingdom


+44 01706 871 933